Terms and Conditions

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We have a 14 day return policy starting from date of delivery (confirmed by the carrier). You must obtain a return authorization to return the part within this time frame. We must receive the item being returned within 21 days of delivery date. Parts are not eligible for return for any reason if we are not notified within the 14 day time frame. Before returning any item, you will need to request an RMA (return merchandise authorization) from our Customer Service Department at info@northamericahvac.com. Simply provide your order #, name, part received and the reason for the return. For more information regarding our return policy, you may click the Return Policy Link shown under our Customer Service Tab at the top of the home page.

 

Damaged parts must be reported to us within 3 days of the delivery date. This is to insure that we can file a claim with the carrier when applicable. Please send an email describing the damage and attach pictures of the part and the packaging for our inspection. Emails should be sent to info@northamericahvac.com.

 

Full refunds are given only for a part this is grossly misrepresented by its picture or listing description, or if it is shipped incorrectly. Please note that HVAC manufacturers frequently update their parts without warning. While we strive to update our listing pictures as quickly as possible, an outdated picture is not grounds for return. If you receive a part updated by the manufacturer in the last 90 days, it will be considered as correctly shipped. For items shipped as ordered and delivered timely, we have a 20% restock fee. Shipping charges specified by the customer for upgraded shipping options are not refundable for correctly shipped items. However, if the carrier is negligent in delivering the item within the carrier's stated timeframes, we will request a refund from the carrier and forward that payment onto the customer. All items being returned must be in their original packaging and accompanied by any instruction manuals and other paperwork. All items must be in a brand new (without signs of installation) and resalable condition. All parts are inspected for signs of installation upon our receipt of them. (Note: Parts that have physical evidence of being installed may receive a 50% refund at our discretion. The decision is made based on our assessment of the part and whether it can be resold as "used".)

 

In no way shall North America HVAC be liable for any loss, damage, fire, explosion, injury, including any incidental or consequential damages, or death as a result of ordering and/or installing any parts from our website or from the results of any action taken due to reading information found on our website. All information provided through live chat, email or the product details is for general information purposes. The information is provided as a courtesy to our customers to enhance their understanding of their HVAC system, it is not to be taken for instructional purposes on how to repair their system.

North America HVAC suggests having all parts, accessories and equipment installed by a qualified heating and air conditioning technician.

If a customer attempts to install a part, accessory or equipment, he or she should have a thorough understanding of electricity, reading wiring diagrams and the work to be performed. In no way shall North America HVAC be liable for any loss, damage, injury, including any incidental or consequential damages, or death as a result of ordering and/or installing any parts from our website or from the results of any action due to reading information found on our website.

North America HVAC will not accept returns that are damaged due to misuse, miswiring or improper installation.

 

We have a very efficient shipping process resulting in many orders being processed for shipment within minutes of the order being received by the Shipping Department. We will attempt to honor all cancellation requests, but if the item has already been packaged and labeled this may not be possible. In such cases, the customer will need to contact the customer service department at info@northamericahvac.com and request an RMA for the return of the product.