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Terms and Conditions

TERMS AND CONDITIONS

 

RETURN POLICY

We have a 14 day return policy starting from date of delivery (confirmed by the carrier). Before returning any item you will need to request an RMA (return merchandise authorization) from our Customer Service Department at info@northamericahvac.com.  Simply provide your order #, name, part received and the reason for the return.  For more information regarding our return policy, you may click the Return Policy Link shown under our Customer Service Tab at the top of the home page.

DAMAGED PARTS

Damaged parts must be reported to us within 3 days of the delivery date. This is to insure that we can file a claim with the carrier when applicable. Please send an email describing the damage and attach pictures of the part and the packaging for our inspection.  Emails should be sent to info@northamericahvac.com.  

REFUNDS

Full refunds are given only for a part this is grossly misrepresented by its picture or listing description, or if it is shipped incorrectly. Please note that HVAC manufacturers frequently update their parts without warning. While we strive to update our listing pictures as quickly as possible, an outdated picture is not grounds for return. If you receive a part updated by the manufacturer in the last 90 days, it will be considered as correctly shipped.

For items shipped as ordered and delivered timely, we have a 15% restock fee.  Shipping charges specified by the customer for upgraded shipping options (Examples:  USPS Priority Express Mail, USPS Priority Mail, UPS Next Day, UPS 2nd Day,etc.) are not refundable for correctly shipped items.  However, if the carrier is negligent in delivering the item within the carrier's stated timeframes, we will request a refund from the carrier and forward that payment onto the customer.

DISCLAIMER

In no way shall North America HVAC be liable for any loss, damage, fire, explosion, injury, including any incidental or consequential damages, or death as a result of ordering and/or installing any parts from our website or from the results of any action taken due to reading information found on our website. All information provided through live chat, email or the product details is for general information purposes. The information is provided as a courtesy to our customers to enhance their understanding of their HVAC system, it is not to be taken for instructional purposes on how to repair their system.

North America HVAC suggests having all parts, accessories and equipment installed by a qualified heating and air conditioning technician.

If a customer attempts to install a part, accessory or equipment, he or she should have a thorough understanding of electricity, reading wiring diagrams and the work to be performed.

In no way shall North America HVAC be liable for any loss, damage, injury, including any incidental or consequential damages, or death as a result of ordering and/or installing any parts from our website or from the results of any action due to reading information found on our website.

North America HVAC will not accept returns that are damaged due to misuse, miswiring or improper installation.

CANCELLATIONS

We have a very efficient shipping process resulting in many orders being processed for shipment within minutes of the order being received by the Shipping Department.  We will attempt to honor all cancellation requests, but if the item has already been packaged and labeled this may not be possible.  In such cases, the customer will need to contact the customer service department at info@northamericahvac.com  and request an RMA for the return of the product.