Our goal is to provide our customers with quality products and to ensure that our Customer Service is meeting your needs. We make every effort to be sure that orders are filled accurately and completely and are shipped in a timely manner. We want to keep you, our customers, happy and we are committed to maintaining a good working relationship with you.
Our customer service hours are: 8am-4pm Monday-Friday
Terms and Conditions | Careers
Shipping and Handling Information
Items are shipped Monday through Friday(excluding holidays) with a 3:00 p.m. cutoff time. The majority of our orders are shipped with 24 hours of your payment clearing through paypal or your charge card. It is your responsibility to keep your shipping address updated on eBay and PayPal. Should the package be returned to us as undeliverable due to an error in the address you have on file, additional shipping costs will be collected to compensate for reshipping the item to you. Please note that our shipping process is quite efficient. We will attempt to process your address change, cancellation and order change as quickly as possible. However, we cannot guarantee that we will be able to provide this service. Often, an item is pulled, packed and shipped within minutes of our receiving the order. Please review your order for accuracy before submitting it. USPS states on their website that their Express Mail service is a 1 or 2 day mail service. The time frame depends on your location and is determined by the Post Office. You may go to their website and click "Calculate a Price" to determine if your package will take one or two days to deliver. Your will receive an email with the tracking # once your label is printed. Tracking information is accessible once the item is delivered to the post office or picked up by UPS. When we are out of stock on an item, we may (at our discretion) choose to have the part shipped directly to you from our vendor. In these cases, the shipping carrier may change but we will attempt to have it delivered in the requested time frame. If we cannot keep to the original delivery time frame in these instances, we will notify you.
For our International Buyers
USPS First Class International mail is not trackable once it crosses the U.S. border. Delivery times vary by country and are not provided by the U.S. Postal System. Generally, our experience is that First Class International mail takes at least 3 weeks to deliver.
Canadian Customers: Please ask about using UPS Standard as your shipping option. If timely delivery and the ability to track your package is important, it is an option worth considering. However, UPS does charge brokerage and misc fees for Canadian shipments, so make sure you understand these fees before using UPS Standard as your shipping option.
If you desire the ability to track your package you will need to select either USPS Priority International, USPS Express Mail International or UPS as your shipping option. Import duties, taxes and charges are not included in the item price or shipping charges and are the responsibility of the buyer. Unfortunately, Customs may cause a delay in delivery of your item, please allow extra time for this process.
Shipping charges include shipping fees, bubble wrap, other packing material, tape, transportation, carrier pickup fees, etc. These charges are not refundable for all correctly filled orders.
Customer satisfaction is very important to us.
However, you as the buyer play a very important part in this. Please review the entire listing carefully and make certain you are ordering the part you need. If you have any questions, please contact us before purchasing.
Full refunds are given only for a part this is grossly misrepresented by its picture or listing description, or if it is shipped incorrectly. Please note that HVAC manufacturers frequently update their parts without warning. While we strive to update our listing pictures as quickly as possible, an outdated picture is not grounds for return. If you receive a part updated by the manufacturer in the last 90 days, it will be considered as correctly shipped.
We have a 14 day return policy starting from date of delivery (confirmed by the carrier). You must obtain a return authorization to return the part within this time frame. We must receive the item being returned within 21 days of delivery date. Parts are not eligible for return for any reason if we are not notified within the 14 day time frame.
Damaged parts must be reported to us within 3 days of the delivery date. This is to insure that we can file a claim with the carrier when applicable. Please send an email describing the damage and attach pictures of the part and the packaging for our inspection.
A RMA # must be obtained prior to returning any part.
There is a 25% restocking fee on all parts that were shipped correctly. The restock fee will be reduced to 15% on exchanges.
All items being returned must be in their original packaging and accompanied by any instruction manuals and other paperwork. All items must be in a brand new (without signs of installation) and resalable condition. All parts are inspected for signs of installation upon our receipt of them. (Note: Parts that have physical evidence of being installed may receive a 50% refund at our discretion. The decision is made based on our assessment of the part and whether it can be resold as "used". )
The customer is responsible for all return or replacement shipping charges including insurance. However, we will reimburse the return shipping charges (least expensive available) for incorrectly shipped items. Original shipping charges are not refundable unless the part was shipped incorrectly or damaged in transit. We recommend that the customer insures items being returned. Items being returned which are lost/damaged in transit are not the responsibility of the seller. However, we will assist in the buyer's efforts to file a claim with their carrier.
For your convenience, your order will be followed by two emails. You will receive an order confirmation email a few minutes after your order is placed. You will also receive a shipping confirmation email along with your order tracking number as soon as the order is shipped. Please allow up to 24 hours from shipment date for the order tracking information to appear in our Shippers system. You may track your order by entering in your Order Confirmation Number, or by logging in to your account below.
To obtain the status of an order, enter the confirmation number and click Go!.
If you would like to cancel your order, please read the cancellation policy below before filling out the form.
Order Cancellation Policy
Be sure you want what you order before you place it. All Sales are final and we can't cancel an order once it's shipped. Provided the order has not shipped, all order cancellations are subject to a maximum fee of $20.00. If the order has already been shipped and is cancelled or refused, shipping charges will not be refunded and the order will be subject to a 25% restocking fee upon arrival back to NorthAmericanHVAC.com. Custom orders where the product has already been fabricated/manufactured cannot be cancelled. We do not ship on weekends or Holidays.
Compressor cancellations: Compressor cancellations are subject to a 35% cancellation fee. And are NOT returnable.
If you are having trouble looking for a particular item on our website, please fill out our part request form below. We will respond to your request via email with the product information, price, and availability as soon as possible.
Terms and Conditions
In no way shall North America HVAC be liable for any loss, damage, fire, explosion, injury, including any incidental or consequential damages, or death as a result of ordering and/or installing any parts from our website or from the results of any action taken due to reading information found on our website. All information provided through live chat, email or the product details is for general information purposes. The information is provided as a courtesy to our customers to enhance their understanding of their HVAC system, it is not to be taken for instructional purposes on how to repair their system.
North America HVAC suggests having all parts, accessories and equipment installed by a qualified heating and air conditioning technician.
If a customer attempts to install a part, accessory or equipment, he or she should have a thorough understanding of electricity, reading wiring diagrams and the work to be performed.
In no way shall North America HVAC be liable for any loss, damage, injury, including any incidental or consequential damages, or death as a result of ordering and/or installing any parts from our website or from the results of any action due to reading information found on our website.
North America HVAC will not accept returns that are damaged due to misuse, miswiring or improper installation.
Although an item may be marked available on the website, it may not be available for immediate delivery. Information we receive from a specific supplier may not be immediately updated in our system, therefore part availability could be inaccurate for a short time until we are able to update our website. We reserve the right, without liability or prior notice, to revise, discontinue, or cease to make available any or all parts or to cancel any order.
Price of parts on the Site are subject to change without notice. Errors will be corrected when noticed, and NorthAmericaHVAC.com reserves the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions (including after an order has been submitted).
NorthAmericaHVAC.com reserves the right to revoke any promo codes applied to the following items: Flex Duct, Filters, and or any other selected items (including after an order has been submitted).
North America Distribution is an online retailer who has recently re-located in Sellersburg, Indiana. We are excited about our new building and expanding business opportunities. If you are interested in joining our staff of qualified Shipping and Customer Service personnel, please download an application by clicking on the link below.
Once you have completed the application, you may return it to us by the following methods:
If you prefer, you may also send your resume using one of the above methods.
The North America HVAC team
This position will use specialized software and Excel to produce lists of parts used to pull orders from the warehouse area. The employee will then pull the parts, package for shipping and using the shipping software print shipping labels and attach them to packages. Employee will be required to learn numerous different UPS and USPS shipping options and know how to select the appropriate option for each package. Extreme care is needed in the packaging of the orders as well as attention to detail. Applicant will need to be familiar with using a computer and have the ability to quickly learn and use a specialized shipping software program. Applicant should be able to easily use the copy, past, shortcut key and search functions on a computer. In addition, the position requires the ability to quickly and accurately navigate between different computer programs and browsers. Attention to detail and the ability to work in a fast paced environment are both vital components in this position. A touch typing speed of 40 wpm is required.
We are looking for an individual with the ability to communicate technical information in a clear and concise manner. The ability to deal tactfully and courteously with irate customers via written emails and a live chat format is also needed. Close attention to detail is a must, and the ability to read tables, charts and lists in the process of locating part information is required. Typing skills of 50 wpm are necessary. The ideal applicant will be able to adapt to new situations and able to function as a problem solver. In addition, the ability to multi-task between interacting with customers in a "live" chat situation while continuing to process emails is key to performing well in this position. Preference will be given to those individuals who have HVAC experience/education and meet the above requirements. Prior Customer Service (via email and live chat) is also a plus. * Typing skills of at least 50 wpm (touch) Note: A typing test will be administered at the time of the interview. * Navigation of the Internet using the following browsers: I.E., Chrome and Firefox, as well as the ability to search for product information online. Applicant must be familiar with top search engines and how to perform advanced searches. An Internet Navigation test will be administered at the time of interview.