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Customer Service
Our goal is to provide our customers with quality products and to ensure that our Customer Service is meeting your needs. We make every effort to be sure that orders are filled accurately and completely and are shipped in a timely manner. We want to keep you, our customers, happy and we are committed to maintaining a good working relationship with you.
Our customer service hours are: 8am-4pm Monday-Friday
Terms and Conditions
Shipping Policy
Orders are shipped on business days only. Business days are Monday-Friday, excluding federal holidays within the United States. If your order is placed before 1 pm Eastern Time and your item is in stock, your order should be shipped same day. Orders received after 1:00 p.m. EST may be shipped the same day, or may be held until the following day. Please Note: On rare occasions, unforeseen circumstances may cause an order to be delayed a little longer than normal. We mainly ship via USPS (United States Postal Service), but reserve the right to switch an order to UPS. If an order is switched from USPS to UPS, the order will ship out using a similar delivery time. Unfortunately, customers are currently unable to specify the carrier of their choice. Shipping charges will be applied to each order according to weight, destination and packaging needs.
International
We accept orders from all over the world. Your order may be subject to customs fees and import duties of the country to which you have your order shipped. These charges are always the recipient's responsibility. Most International Orders are shipped via United States Postal Service. Once a package has left our location it is now in shipping carrier's care. Unfortunately, once the customer's package has reached the border of their country we are unable to track that package. The customer will need to contact their Local Post Office for tracking information, if needed. Shipping charges will be applied to each order according to weight and destination.
Lost Packages
It's not very common but sometimes packages do get lost in transit. Once a package has left our warehouse and has been accepted by the Carrier ( USPS, UPS ) we will not be held
responsible for replacement or compensation for lost items (since we did not lose it). If your
item was delivered to an incorrect address, please email us and we will investigate this issue.
If we sent your item to an address other than the one supplied to us, we will ship you another
part. We cannot guarantee time of delivery. Once the part has left our warehouse, it's out of
our hands. We only pass along delivery times based on the carriers ETA.
Return Policy
NorthAmericaHVAC has a seven (7) day return period on parts from the date your item is delivered. No returns are accepted beyond this period (International customers may be excepted.) Products that have been installed are NOT returnable as they have been altered from their original and new condition and are damaged for resale. Products that have not been installed or damaged are returnable with a standard 25% restocking fee and no refund on shipping. You must obtain an RMA# by emailing us and explaining the reason for your return. Items must be returned to us with the outside of the package marked with this RMA #. In addition, the return must be accompanied by our email correspondence authorizing the return. Orders sent back without the proper authorization will be refused on delivery and sent back at the shipper's expense, or be subject to a 50% restocking fee. Once we receive your authorized return, we will have one of our technicians inspect it. If he confirms that it has not been installed, we will then process your refund less the restocking fee.
Order Status
For your convenience, your order will be followed by two emails. You will receive an order confirmation email a few minutes after your order is placed. You will also receive a shipping confirmation email along with your order tracking number as soon as the order is shipped. Please allow up to 24 hours from shipment date for the order tracking information to appear in our Shippers system. You may track your order by entering in your Order Confirmation Number, or by logging in to your account below.
To obtain the status of an order, enter the confirmation number and click Go!.
Track Order
Order Cancellation
If you would like to cancel your order, please read the cancellation policy below before filling out the form.
Order Cancellation Policy
Be sure you want what you order before you place it. All Sales are final and we can't cancel an
order once it's shipped. Provided the order has not shipped, all order cancellations are subject
to a maximum fee of $20.00. If the order has already been shipped and is cancelled or refused,
shipping charges will not be refunded and the order will be subject to a 25% restocking fee
upon arrival back to NorthAmericanHVAC.com. Custom orders where the product has already
been fabricated/manufactured cannot be cancelled. We do not ship on weekends or Holidays.
Compressor cancellations: Compressor cancellations are subject to a 35% cancellation fee.
And are NOT returnable.
Contact Us
Part Request
If you are having trouble looking for a particular item on our website, please fill out our part request form below. We will respond to your request via email with the product information, price, and availability as soon as possible.
Terms and Conditions
Disclaimer
Heating repair and replacement parts purchased from NorthAmericanHVAC.com generally
require professional installation. Buyers understand and acknowledge that they are responsible
to enlist the services of qualified professionals trained in the repair and/or service of heating
appliances. Parts sold by NorthAmericanHVAC.com may require specialized procedures
and/or tools for safe and reliable operation of the affected systems. Buyers specifically hold
NorthAmericanHVAC.com harmless for injury, property damage, or other losses associated
with the use of items purchased from NorthAmericanHVAC.com. It is not the intention of
NorthAmericanHVAC.com to encourage the servicing of HVAC appliances by untrained
personnel, but to allow the public to purchase the necessary parts "direct" for use and installation
by trained and/or licensed professionals.
NorthAmericanHVAC.com
Availability
Although an item may be marked available on the website, it may not be available for immediate delivery. Information we receive from a specific supplier may not be immediately updated in our system, therefore part availability could be inaccurate for a short time until we are able to update our website. We reserve the right, without liability or prior notice, to revise, discontinue, or cease to make available any or all parts or to cancel any order.
Pricing
Price of parts on the Site are subject to change without notice. Errors will be corrected when noticed, and NorthAmericaHVAC.com reserves the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions (including after an order has been submitted).
