Returns
We have a 14 day return policy starting from date of delivery (confirmed by the carrier). You must obtain a return authorization to return the part within this time frame. We must receive the item being returned within 21 days of delivery date. Parts are not eligible for return for any reason if we are not notified within the 14 day time frame. Before returning any item, you will need to request an RMA (return merchandise authorization) from our Customer Service Department at info@northamericahvac.com. Simply provide your order #, name, part received and the reason for the return.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.